• How do I make a return?

  Attach the enclosed return shipping label to the parcel, the address is already filled in. Return shipping is prepaid and costs 59 SEK in Sweden, or 5.90 EUR in Finland, Germany, Austria, and the Netherlands, deducted from your refund.Few readers

• I haven’t received a refund for my return

  A refund normally takes around 14 days to process after we’ve received your return, but it can sometimes take a little longer during peak periods such as summer and around Christmas. Once we’ve processed your return and issued the refund, it can take up to 3 days before you see the money in your account. If you chose to pay by invoice, your invoice will be updated with the new amount.Few readers

• Can I try the item on before I decide?

  Yes, you can try the product to check that it fits, just as you would in a physical store. However, the item needs to be resaleable after the return. If it shows signs of more than trying on, for example make-up, perfume, or skin residue, we may deduct a fee to restore it, or in some cases decline the return.Few readers

• Which items can’t I return?

  Panties and swimwear/bikini bottoms are delivered with a seal or a hygiene liner. If the seal is broken or the hygiene liner has been removed, the item can’t be returned for a refund. If the garment shows signs of use or is missing its tags, it can’t be returned for a refund.Few readers

• Can I exchange for a different size, colour, or style?

  The easiest way is to place a new order directly on the website in the size, colour, or style you want, and then return the original item as usual. If you contact our customer service and let us know you’d like to exchange, we’ll send you a discount code that covers shipping on your new order. The code is valid for 24 hours from when you receive it.Few readers

• I bought through a retailer, where do I send my return?

  In that case, the return should be sent to the retailer you bought the item from, not directly to us.Few readers

• How do I make a complaint about an item that’s broken or faulty?

  Contact our customer service with photos, a description of the fault, and your order number. By law, you have the right to make a complaint for 3 years, with 2 months considered a reasonable time to report it. Shipping costs are reimbursed for complaints or incorrect deliveries.Few readers

• When will I get my money back?

  The refund is issued no later than 14 days after we’ve received your return. During that time we inspect the garment, including a quality check and any repackaging, before approving the return. As soon as the return is approved, we process the refund without delay, but it can take up to 3 banking days before the money shows in your account. Keep in mind that a return carries a return fee, 59 SEK in Sweden, or 5.90 EUR in Finland, Germany, Austria, and the Netherlands, which is deducted from theFew readers