• Who do I contact about questions on my invoice?

  Invoice questions are handled by Klarna, not by us. Contact Klarna’s customer service for your country: Sweden: klarna.com/se/kundservice Finland: klarna.com/fi/asiakaspalvelu Germany & Austria: klarna.com/de/kundenservice Netherlands: klarna.com/nl/klantenserviceFew readers

• What does shipping cost?

  Shipping costs and delivery times depend on where your order is being shipped. Sweden: PostNord Home costs 99 SEK. PostNord Service Point costs 49 SEK, with free shipping on orders over 800 SEK. Typical delivery time is 1–4 business days. Finland: Posti pickup point costs 8.90 EUR. PostNord mailbox delivery costs 4.90 EUR, with free shipping on orders over 100 EUR. Typical delivery time is 3–5 business days. Germany & Austria: DPD parcel post costs 4.90 EUR, with free shipping on orders overFew readers

• How long is the delivery time?

  Normally 1 to 4 business days from when you place your order. During busy periods, such as sales or public holidays, it can take a little longer.Few readers

• What payment methods do you offer?

  At checkout we use Kustom Checkout, which shows the payment options available for your country: Sweden: Klarna (Pay Now, Invoice, or Financing), card, Swish, Apple Pay, and Google Pay. Finland: Klarna (Pay Now, Invoice, or Financing), bank transfer, card, Apple Pay, Google Pay, and MobilePay. Germany & Austria: Klarna (Pay Now, Invoice, or Financing), card, Apple Pay, and Google Pay. Netherlands: Klarna (Pay Now, Invoice, or Financing), card, iDEAL (or Wero), Apple Pay, and Google Pay. A few oFew readers

• Do you run a credit check when I buy?

  Only if you choose Klarna Invoice or Klarna Financing. In that case, Klarna Bank may carry out its own credit check, which in some cases means a credit reference is taken. We have no insight into, or influence over, that decision, so questions about the credit check should go directly to Klarna.Few readers

• Can I change my order after I’ve placed it?

  Contact us as soon as possible if you’d like to change something in your order, for example the address or which items you ordered. We’ll help where we can, but our orders often go straight to picking, so a change can’t always be guaranteed. If you’d instead like to cancel the entire purchase before it has shipped, use our cancel purchase form.Few readers

• How do I cancel my purchase before the order has shipped?

  Fill in our cancel purchase form with your details, order number, order date, and which items you want to cancel (item number and quantity for each). We’ll handle your request as soon as we can, as long as the order hasn’t already been picked and shipped.Few readers

• Where is my order?

  The easiest way to track your order is to download a tracking app from your phone’s app store. For Sweden and Finland we recommend the PostNord app, since PostNord is who we ship with. You’ll find the app in your app store. Our shipping times after we’ve received your order are: •           1–4 days in Sweden •           3–5 days to Finland •           2–4 days in Germany and Austria •           3–4 days in the NetherlandsFew readers

• What happens if I don’t collect my parcel in time?

  The parcel is held at the collection point for 7 days. If it isn’t collected in time, an uncollected parcel fee applies: 200 SEK in Sweden, or 25 EUR in Finland, Germany, Austria, and the Netherlands. Check that the right email and phone number are registered for delivery notifications, check your spam folder, and consider downloading your carrier’s app so you’re notified as soon as your parcel is ready.Few readers

• An item is missing from my order

  If an item is missing from your delivery, it’s usually because it unfortunately wasn’t in stock when the order was shipped, or because of human error. If the missing product was out of stock, you should have received an email about it. If you haven’t received such an email, please contact our customer service and we’ll look into it and send you the missing item if that’s the case.Few readers

• What happens if my order is cancelled because an item is out of stock?

  You’ll get your money back via Kustom, to the same payment method you used for the purchase. The refund is usually processed within 1 to 3 business days.Few readers

• When will an item be back in stock?

  We restock continuously, but we unfortunately can’t always say exactly when a specific item will be back. The easiest way not to miss it is to click “Notify me” on the product page, we’ll then email you as soon as the item is available again.Few readers