Why is there still an amount left on my Klarna invoice after my return?

f you paid with Klarna Invoice, it's updated once we've received and approved your return, but the amount doesn't always come to 0. Two things affect the remaining balance: the original shipping cost usually isn't refunded, and a return fee applies (59 SEK in Sweden, or 5.90 EUR in Finland, Germany, Austria, and the Netherlands). The remaining balance on your invoice can therefore reflect the shipping cost, the return fee, or a combination of both, depending on what was included in your original order.

If the amount still seems wrong, contact our customer service with your order number and we'll go through it together with you.

Updated on: 24/09/2026