I haven't received my delivery, what should I do?

Start by tracking your parcel using the tracking number from your order confirmation. Download the tracking app for the carrier delivering to you (for example PostNord's app if you're in Sweden or Finland) so you can see where your parcel is and get an estimated delivery time.

If it hasn't been two weeks since we shipped your order, we'd ask you to wait a little longer before contacting us. Deliveries can sometimes take longer than usual without anything being wrong, and unfortunately we're not able to speed up or look into a delivery until those two weeks have passed.

If you paid with Klarna, you can pause your invoice in the meantime so it doesn't fall due before your parcel arrives. Log in to the Klarna app or at klarna.com, find the order under your payments, and report that the parcel hasn't arrived, this will pause the invoice while the matter is resolved.

If more than two weeks have passed since your order was shipped and the parcel still hasn't arrived, contact us and we'll help you get to the bottom of it.

Updated on: 24/09/2026