> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://swegmark.crisp.help/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# An item is missing from my order

If an item is missing from your delivery, it’s usually because it unfortunately wasn’t in stock when the order was shipped, or because of human error. If the missing product was out of stock, you should have received an email about it. If you haven’t received such an email, please contact our customer service and we’ll look into it and send you the missing item if that’s the case.